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About Dear Kyra

Dear Kyra is a visionary startup dedicated to revolutionizing women’s healthcare in Malaysia. Our telehealth platform connects women with expert healthcare providers, offering personalized services discreetly and conveniently. Founded by Loh Hui Lin and David Ong, we empower women to take control of their well-being, putting their health journey firmly in their hands. Welcome to Dear Kyra, where we redefine women’s healthcare, your way.

Our Mission

At Dear Kyra, our mission is clear – to empower women with accessible, compassionate, and comprehensive healthcare solutions. We believe that every woman deserves the right to make informed decisions about her well-being, and we are committed to breaking down barriers that have traditionally hindered women’s access to essential healthcare services.

Our Vision

We envision a world where women have seamless access to high-quality healthcare services, irrespective of location or circumstance. We strive to pave the way for a future where empowering women’s health is not just a dream, but a tangible reality experienced every day.

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About Dear Kyra

Dear Kyra is a digital health platform that offers non-judgmental space for women to obtain birth control and medical advice through tele-consultation in a way that is convenient, discreet & safe.

Our services include tele-consultation and getting medicine online. We are here to assist you throughout the entire process of our service, from assessment → consultation → ordering → delivery → enjoy on-going care service.

We also provide a birth control subscription service where existing members can get their birth control shipped to their door on time. We automate the process, so you don’t have to worry about running out again.

All medical doctor on Dear Kyra are fully registered with the Malaysian Medical Council (MMC) as per the second schedule of the Medical Act 1971 (Amendment 2012) and possess a valid Annual Practicing Certificate (APC).

All pharmacist on our platform are fully registered with the Pharmacist board as per Registration of Pharmacist Act 1951 and possess a valid Annual Retention Certificate (ARC).

No. We provide privacy, a faster and hassle-free way for you to get access to our service but it does not replace your primary care doctor. For matters extending beyond Birth Control, STI/STD & Menstrual Health, we encourage you to consult your primary doctor in person – whether for checkups, personal health concerns, or to inform them about the medications you are currently using.

You must be at least 18 years old to use Dear Kyra’s services.

No. For legal and security reasons, it is necessary for the person who will use the services or medicines to create their own account with their details. This is to ensure the suitability of the products we offer. If your friend or relative would like to use our services, please have them create an account or contact us at [email protected] or drop us a message here.

Yes, your confidentiality is extremely important to us. It is our duty to protect your data and we have therefore developed our platform with end-to-end encryption so that all your information is secured safely with us. All personal data and medical records are compliant with the Personal Data Protection Act (PDPA) and are only accessible to healthcare providers directly involved with your care.

A birth control consultation is essential to discuss and explore the various contraceptive options available to you. During the consultation, a healthcare provider can assess your medical history, lifestyle, and preferences to recommend the most suitable birth control method. It ensures that you make an informed decision about your reproductive health, receive personalized care, and understand the potential risks and benefits of different contraceptive choices.

No, we only provide online consultation and delivery services at the moment. Feel free to contact us at [email protected] or drop us a message here.

At Dear Kyra, we strive to provide 24-hour service whenever possible, leveraging the convenience of our digital platform. However, it’s essential to acknowledge that the healthcare professionals behind our service are also human and require adequate rest and breaks.

While we endeavor to assist you as much as possible, we must emphasize that we are not a primary care service. For emergency situations, we kindly request you to contact your nearest hospital or emergency medical services. Our platform is designed to offer accessible and convenient healthcare support for non-emergency medical needs, but we encourage users to seek immediate medical attention for urgent or life-threatening situations.

We value your well-being and are committed to delivering reliable and compassionate care within our scope of service. Thank you for understanding our limitations and for trusting us with your healthcare needs.

We understand the importance of being there for our customers whenever they need us. While we follow standard business working hours for administrative purposes, we strive to extend our support and care beyond those hours. Our dedication to our customers and their well-being motivates us to be available as much as possible, aiming to provide 24/7 assistance.

During our regular business hours, our team of healthcare professionals is readily available to conduct consultations, answer your medical inquiries, and provide the necessary support. For any urgent concerns or questions that arise outside our business hours, rest assured that we are committed to responding as soon as possible, even during evenings, weekends, and holidays.

We genuinely care for our customers’ health and convenience, and our goal is to offer accessible and compassionate healthcare services that fit into your schedule. Thank you for choosing Dear Kyra, and we are honored to be your partner in your healthcare journey.

In Malaysia, the regulations regarding birth control prescriptions vary depending on the type of contraceptive method. Oral contraceptive pills (OCPs) have been categorized as Group C poison, which allows pharmacists to dispense them without requiring a doctor’s prescription. Therefore, OCPs can be obtained directly from a pharmacist.

However, it’s important to note that other forms of birth control, such as the birth control patch or intrauterine devices (IUDs), may require a doctor’s prescription or doctor’s supervision. These methods typically involve a more specialized application and may need medical assessment and guidance to ensure proper usage and placement.

To obtain accurate and up-to-date information about the prescription requirements for different birth control methods in Malaysia, it is advisable to consult with our pharmacist or healthcare provider. They can provide you with the necessary insights and guidance based on the current regulations and practices.

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